job description
Join Loob Holding, the dynamic team behind Tealive, as an Outlet Supervisor in beautiful Bali! We are seeking a passionate and customer-focused leader to oversee our vibrant outlets across key locations including Canggu, Ubud, Denpasar, and more. This is your chance to be part of a globally recognized brand while enjoying the unique lifestyle Bali has to offer.
As an Outlet Supervisor, you will play a pivotal role in ensuring exceptional customer experiences, driving sales, and maintaining operational excellence. You will lead a team of dedicated staff, fostering a positive work environment while upholding Tealive’s high standards of service and quality. If you thrive in a fast-paced setting and have a knack for leadership, this opportunity is perfect for you!
At Tealive, we believe in nurturing talent and providing growth opportunities. You’ll receive comprehensive training, competitive compensation, and the chance to grow within a company that values innovation and teamwork. Apply now and take the next step in your hospitality career with us!
Responsibility
- Lead and supervise the daily operations of the outlet, ensuring smooth and efficient service.
- Train, mentor, and motivate staff to deliver exceptional customer service and meet performance targets.
- Monitor inventory levels, place orders, and manage stock to minimize waste and ensure product availability.
- Maintain high standards of cleanliness, hygiene, and safety in compliance with company policies and local regulations.
- Handle customer inquiries, feedback, and complaints professionally and promptly.
- Drive sales through promotional activities, upselling, and maintaining strong customer relationships.
- Prepare and submit daily, weekly, and monthly reports on sales, expenses, and operational performance.
- Collaborate with the management team to implement strategies for improving outlet performance and customer satisfaction.
Qualifications
- Minimum of 2 years of experience in a supervisory or managerial role within the F&B or hospitality industry.
- Strong leadership and interpersonal skills with the ability to inspire and manage a team.
- Excellent communication skills in English; knowledge of Bahasa Indonesia is a plus.
- Proven ability to handle customer service challenges and resolve conflicts effectively.
- Basic knowledge of inventory management, POS systems, and financial reporting.
- Flexibility to work in shifts, including weekends and public holidays.
- Passion for the F&B industry and a commitment to delivering high-quality service.
- Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.