job description
Join Mevui Vietnam Kitchen as an Outlet Supervisor and play a pivotal role in delivering exceptional dining experiences in one of Baliās most vibrant culinary destinations. This position offers a unique opportunity to lead a dynamic team in a fast-paced, customer-centric environment while upholding the highest standards of service and authenticity in Vietnamese cuisine.
As the face of our restaurant, you will assist the Outlet Manager in overseeing daily operations, ensuring seamless service, and maintaining the quality and consistency that define Mevuiās reputation. Your leadership will directly impact guest satisfaction, team performance, and operational efficiency. If you are passionate about hospitality, thrive in a collaborative setting, and have a keen eye for detail, this role is your chance to grow with a brand that values excellence and innovation.
Located in the heart of Baliās most sought-after areasāCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungāthis position offers a competitive salary, professional development opportunities, and the chance to be part of a team that celebrates culture, flavor, and service.
Responsibility
- Assist the Outlet Manager in supervising daily restaurant operations, including opening/closing procedures, staff scheduling, and shift coordination.
- Ensure exceptional customer service by monitoring guest interactions, addressing concerns, and resolving issues promptly and professionally.
- Maintain high standards of food quality, presentation, and hygiene in compliance with Mevuiās brand guidelines and local health regulations.
- Train, mentor, and motivate staff to deliver consistent, high-quality service and uphold company values.
- Oversee inventory management, including stock levels, supplier orders, and cost control to optimize profitability.
- Conduct regular inspections of dining areas, kitchens, and service stations to ensure cleanliness, organization, and adherence to safety protocols.
- Collaborate with the kitchen team to ensure timely and accurate order fulfillment, minimizing wait times and enhancing guest satisfaction.
- Prepare and submit daily reports on sales, customer feedback, and operational metrics to the Outlet Manager.
Qualifications
- Minimum 2 years of experience in a supervisory or leadership role within the hospitality industry, preferably in a restaurant or fine-dining setting.
- Proven ability to manage teams, delegate tasks, and foster a positive work environment.
- Strong communication and interpersonal skills, with fluency in English (additional languages, especially Indonesian or Vietnamese, are a plus).
- In-depth knowledge of restaurant operations, including POS systems, inventory management, and customer service best practices.
- High attention to detail, with a commitment to maintaining quality and consistency in all aspects of service.
- Ability to work flexible hours, including evenings, weekends, and holidays, to meet business demands.
- Problem-solving mindset with the ability to handle high-pressure situations calmly and efficiently.
- Passion for Vietnamese cuisine and culture, with a willingness to learn and promote Mevuiās unique offerings.