job description
Join our dynamic hospitality team as an Outlet Supervisor in the vibrant heart of Bali! This is an exceptional opportunity to lead and inspire a team in one of the world’s most sought-after tourist destinations, including premium locations such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As the driving force behind our outlet’s operations, you will ensure seamless service delivery, elevate guest experiences, and contribute to the success of our brand in Bali’s thriving hospitality industry.
In this role, you will oversee daily operations, manage staff performance, and uphold the highest standards of service excellence. Whether it’s coordinating with kitchen and front-of-house teams, optimizing workflows, or resolving guest inquiries with professionalism, your leadership will directly impact our reputation and guest satisfaction. If you thrive in a fast-paced environment, possess a passion for hospitality, and are eager to grow with a forward-thinking team, we want to hear from you!
Bali offers more than just a job—it’s a lifestyle. Enjoy the island’s rich culture, stunning landscapes, and a supportive work environment that values your contributions. This role is perfect for a proactive, detail-oriented professional ready to take the next step in their hospitality career.
Responsibility
- Oversee daily operations of the outlet, ensuring smooth and efficient service delivery.
- Lead, train, and motivate a team of staff to maintain high standards of customer service and operational excellence.
- Monitor inventory levels, place orders, and manage stock to minimize waste and ensure availability of supplies.
- Handle guest inquiries, complaints, and feedback with professionalism, ensuring prompt resolution and guest satisfaction.
- Collaborate with kitchen, front-of-house, and management teams to streamline workflows and enhance service quality.
- Conduct regular staff meetings, performance reviews, and training sessions to foster a positive and productive work environment.
- Ensure compliance with health, safety, and hygiene standards, as well as company policies and procedures.
- Analyze sales data, prepare reports, and implement strategies to drive revenue growth and operational efficiency.
Qualifications
- Minimum of 2-3 years of experience in a supervisory or leadership role within the hospitality or tourism industry.
- Proven track record of managing teams, optimizing operations, and delivering exceptional guest experiences.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks under pressure.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.
- Knowledge of POS systems, inventory management, and basic financial reporting.
- Flexibility to work evenings, weekends, and holidays as required by the business.
- Passion for hospitality, attention to detail, and a commitment to continuous improvement.