job description
Are you a dynamic leader with a passion for hospitality and nightlife? KMHNiaga is seeking an experienced Outlet Operations Manager to oversee our premium lounge and nightlife venue in Canggu, Bali. This is a unique opportunity to drive profitability, elevate guest experiences, and lead a high-performing team in one of Bali’s most vibrant locations.
As the Operations Manager, you will play a pivotal role in shaping the venue’s success, ensuring seamless operations, and fostering a culture of excellence. You’ll work closely with the owner to implement strategic initiatives, optimize revenue streams, and maintain the venue’s reputation as a top-tier destination for nightlife and entertainment.
If you thrive in fast-paced environments, have a keen eye for detail, and possess strong leadership skills, we want to hear from you! Join us and be part of an exciting journey in Bali’s thriving hospitality scene.
Responsibility
- Oversee daily operations of the lounge and nightlife venue, ensuring smooth and efficient service delivery.
- Lead, train, and motivate a team of staff to maintain high standards of guest satisfaction and operational excellence.
- Develop and implement strategies to drive revenue growth, optimize costs, and enhance profitability.
- Monitor inventory levels, manage supplier relationships, and ensure compliance with health and safety regulations.
- Collaborate with the marketing team to create promotional campaigns and events that attract and retain customers.
- Handle guest inquiries, resolve complaints, and ensure a memorable experience for all patrons.
- Analyze financial performance, prepare reports, and provide recommendations for improvement to the owner.
- Stay updated with industry trends and implement best practices to keep the venue competitive.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in a managerial role within the hospitality or nightlife industry.
- Proven track record of driving revenue growth and managing high-volume operations.
- Strong leadership and interpersonal skills with the ability to inspire and manage a diverse team.
- Excellent communication and problem-solving skills.
- Proficiency in POS systems, inventory management, and financial reporting.
- Flexibility to work evenings, weekends, and holidays as required by the business.
- Knowledge of local regulations and compliance standards in the hospitality industry.