job description
Are you a dynamic and results-driven professional with a passion for luxury retail and hospitality? We are seeking an Outlet Manager to lead our premium establishment in the heart of Bali’s most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This is a unique opportunity to shape the customer experience, drive sales, and manage a high-performing team in one of Southeast Asia’s most sought-after destinations.
In this role, you will oversee daily operations, ensure exceptional service standards, and contribute to the strategic growth of our outlet. Your leadership will be pivotal in maintaining our reputation for excellence while fostering a positive and productive work environment. With a competitive salary package and the chance to work in a thriving, multicultural setting, this position is ideal for ambitious professionals ready to take their career to the next level.
Join us and be part of a brand that values innovation, quality, and customer satisfaction. Apply today and take the first step toward an exciting and rewarding career in Bali’s luxury retail and hospitality scene.
Responsibility
- Lead and manage the outlet’s daily operations, ensuring smooth and efficient service delivery.
- Develop and implement strategies to drive sales, enhance customer satisfaction, and achieve revenue targets.
- Oversee staff recruitment, training, and performance management to maintain a high-performing team.
- Monitor inventory levels, place orders, and manage supplier relationships to ensure optimal stock availability.
- Maintain high standards of cleanliness, presentation, and compliance with health and safety regulations.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Analyze sales data and market trends to identify opportunities for growth and improvement.
- Collaborate with marketing teams to execute promotional campaigns and events that attract and retain customers.
Qualifications
- Proven experience (minimum 3 years) in a managerial role within retail, hospitality, or a related industry.
- Strong leadership and team management skills with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Demonstrated ability to drive sales, meet targets, and deliver exceptional customer service.
- Proficiency in inventory management, POS systems, and basic financial reporting.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as required by the business needs.
- Passion for the hospitality or retail industry with a customer-centric mindset.