job description
Join a dynamic team in the heart of Bali as an Outbound Telemarketing Specialist! This role offers the perfect opportunity to leverage your communication skills while enjoying the vibrant lifestyle of Bali’s most sought-after locations, including Canggu, Ubud, and Denpasar.
As a key member of our client engagement team, you will proactively reach out to potential customers, nurture relationships, and drive business growth through effective telecommunication strategies. This position is ideal for self-motivated individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.
With a competitive salary range of IDR 4M–7M/month, this full-time role provides stability, professional growth, and the chance to work in one of Indonesia’s most picturesque and culturally rich regions.
Responsibility
- Conduct daily outbound calls to a pre-qualified database of potential clients.
- Follow up with leads via phone and WhatsApp to nurture relationships and close deals.
- Document and maintain accurate records of all customer interactions in the CRM system.
- Achieve and exceed monthly call volume, conversion, and sales targets.
- Provide clear and compelling product/service information to prospective customers.
- Handle objections professionally and identify opportunities for upselling.
- Collaborate with the marketing team to refine call scripts and strategies.
- Prepare and submit detailed reports on call outcomes and performance metrics.
Qualifications
- Minimum 1 year of experience in telemarketing, sales, or customer service (call center experience is a plus).
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong persuasion and negotiation abilities with a customer-centric approach.
- Proficient in using CRM software, WhatsApp Business, and Microsoft Office tools.
- Self-disciplined, target-driven, and able to work independently with minimal supervision.
- Comfortable working in a high-volume calling environment.
- Familiarity with Bali’s business landscape is an advantage.
- High school diploma or equivalent; higher education is a plus.