job description
Are you a dynamic professional with a passion for travel and operations? Travel Star Pte Ltd is seeking a talented Outbound Operations Specialist to join our team in beautiful Bali. In this role, you will play a key part in expanding our operational capabilities, ensuring seamless travel experiences for our clients, and driving growth in the hospitality and tourism sector.
As part of our team, you will collaborate with cross-functional departments to optimize outbound travel logistics, manage vendor relationships, and enhance customer satisfaction. This is an exciting opportunity to grow your career in a vibrant, fast-paced environment while contributing to the success of a leading travel company.
If you thrive in a challenging yet rewarding role and have a knack for problem-solving, we’d love to hear from you!
Responsibility
- Coordinate and manage outbound travel operations, including bookings, itineraries, and logistics.
- Liaise with hotels, airlines, and local vendors to ensure smooth travel arrangements.
- Monitor and resolve operational issues to maintain high service standards.
- Develop and implement strategies to improve efficiency in outbound travel processes.
- Maintain accurate records of travel bookings, payments, and customer feedback.
- Assist in training and mentoring junior staff in operational best practices.
- Collaborate with the sales and marketing teams to promote travel packages.
- Ensure compliance with company policies and industry regulations.
Qualifications
- Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field.
- Minimum of 2 years of experience in travel operations, logistics, or a similar role.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication and negotiation abilities in English.
- Proficiency in travel management software and Microsoft Office Suite.
- Ability to work under pressure and meet tight deadlines.
- Customer-focused mindset with a problem-solving attitude.
- Knowledge of the Bali tourism market is a plus.