job description
Join AIA, a global leader in insurance and financial services, as an Outbound Insurance Sales Specialist. In this dynamic role, you will be responsible for retaining and expanding our customer base through proactive outreach, relationship-building, and strategic sales techniques. This is a unique opportunity to work remotely from beautiful Bali while contributing to a mission-driven organization that empowers individuals and families to secure their financial futures.
As an Outbound Insurance Sales Specialist, you will engage with existing customers to understand their evolving needs, provide tailored insurance solutions, and ensure long-term satisfaction. Your ability to communicate effectively, build trust, and close sales will directly impact our growth and customer retention rates. This role is ideal for self-motivated professionals who thrive in a target-driven environment and are passionate about making a difference in people's lives.
At AIA, we offer a competitive salary, performance-based incentives, and the flexibility to work from anywhere in Bali. If you are a results-oriented sales professional with a knack for customer service, we invite you to apply and become part of our global team.
Responsibility
- Conduct outbound calls to existing customers to assess their insurance needs and recommend suitable products.
- Build and maintain strong relationships with clients through regular follow-ups and personalized communication.
- Achieve and exceed monthly sales targets by effectively cross-selling and upselling insurance policies.
- Provide accurate and comprehensive information about AIA's insurance products, benefits, and terms.
- Handle customer inquiries, concerns, and objections professionally and resolve issues promptly.
- Maintain detailed records of customer interactions, sales activities, and follow-up tasks in the CRM system.
- Collaborate with the sales and customer service teams to ensure a seamless customer experience.
- Stay updated on industry trends, market developments, and competitive offerings to enhance sales strategies.
Qualifications
- Minimum of 2 years of experience in sales, preferably in the insurance or financial services industry.
- Proven track record of meeting or exceeding sales targets in a customer-facing role.
- Excellent communication, negotiation, and interpersonal skills.
- Strong ability to build rapport and trust with customers over the phone.
- Proficiency in using CRM software and Microsoft Office Suite.
- Self-motivated, resilient, and able to work independently in a remote setting.
- Knowledge of insurance products and regulations is a plus.
- Bachelor's degree in Business, Marketing, Finance, or a related field is preferred.