job description
Join Infosys BPM as an Order-to-Cash (O2C) Process Lead in beautiful Bali, Indonesia! In this pivotal role, you will oversee the end-to-end Trade-to-Cash cycle, ensuring seamless invoice processing, collections, and cash application while driving operational excellence and customer satisfaction.
As a leader in global business process management, Infosys BPM empowers professionals to innovate and deliver world-class financial solutions. This position offers a unique opportunity to optimize financial workflows, reduce DSO (Days Sales Outstanding), and collaborate with cross-functional teams to enhance revenue cycle efficiency.
If you are a strategic thinker with a passion for process improvement and a track record in finance operations, we invite you to apply and take the next step in your career with a Fortune 500 company.
Responsibility
- Lead and manage the end-to-end Order-to-Cash (O2C) process, including invoicing, collections, dispute resolution, and cash application.
- Monitor and report on key performance indicators (KPIs) such as DSO, aging reports, and collection efficiency.
- Collaborate with sales, customer service, and finance teams to resolve billing discrepancies and improve cash flow.
- Implement process improvements and automation initiatives to enhance accuracy and reduce manual effort.
- Ensure compliance with company policies, SOX controls, and local/regional financial regulations.
- Train, mentor, and supervise a team of O2C specialists to achieve operational targets.
- Analyze customer payment patterns and proactively address delays or risks.
- Prepare and present monthly/quarterly financial reports to senior management.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. CPA or CFA is a plus.
- Minimum 5+ years of experience in Order-to-Cash, Accounts Receivable, or Revenue Cycle Management.
- Proven leadership experience in managing teams and driving process improvements.
- Strong knowledge of ERP systems (SAP, Oracle, NetSuite) and financial reporting tools.
- Excellent analytical, problem-solving, and communication skills.
- Experience working in a shared services or BPO environment is highly preferred.
- Familiarity with IFRS/GAAP and internal controls.
- Ability to work in a fast-paced, deadline-driven environment.