job description
Are you organized, detail-oriented, and passionate about delivering exceptional guest experiences? A'Famosa Group is currently seeking a dedicated Order Taker for our Housekeeping Department to join our dynamic team in Alor Gajah, Melaka. In this role, you will serve as the primary point of contact for guest requests, ensuring that our high standards of cleanliness and service are maintained across our resort facilities.
As an Order Taker, you will play a critical role in the daily operations of our housekeeping team. You will be responsible for coordinating service requests, communicating with various departments, and ensuring that guest needs are met promptly and efficiently. If you thrive in a fast-paced hospitality environment and possess excellent communication skills, we want to hear from you!
Responsibility
- Receive and process guest requests via telephone and internal software systems accurately.
- Coordinate with housekeeping supervisors and room attendants to prioritize urgent guest needs.
- Maintain detailed logs of all housekeeping requests, including extra amenities, repairs, or cleaning services.
- Monitor and update the room status boards to reflect real-time occupancy and cleaning schedules.
- Handle guest complaints or special requests with professionalism, ensuring quick resolution.
- Liaise with the Front Office and Maintenance departments to streamline communication and operations.
- Ensure all internal communication systems are operational and report any technical issues immediately.
- Maintain a clean, organized, and professional workstation at all times.
Qualifications
- Minimum SPM or equivalent education level.
- Proven experience in a customer service or hospitality role is an added advantage.
- Excellent command of Malay and English; proficiency in additional languages is a plus.
- Strong computer literacy and ability to learn property management systems quickly.
- Exceptional verbal communication skills and a friendly, helpful telephone manner.
- Ability to multitask and work effectively under pressure in a high-volume resort environment.
- Willingness to work on shifts, including weekends and public holidays.
- Strong problem-solving skills and a proactive approach to daily tasks.