job description
Are you organized, efficient, and ready to start your career with a premier destination? A'Famosa Group is currently seeking a motivated Order Taker to join our dynamic team in Alor Gajah, Melaka. As the first point of contact for order processing, you will play a crucial role in ensuring our operations run smoothly and our guests receive exceptional service.
In this position, you will be responsible for accurately recording and processing orders within our fast-paced environment. We are looking for someone who pays great attention to detail, handles communication with professionalism, and can thrive in a team-oriented culture. If you are eager to develop your administrative skills and contribute to a well-known hospitality and leisure brand, we invite you to apply today.
Responsibility
- Receive and process customer orders via phone, email, or internal systems accurately.
- Maintain clear and professional communication with clients and internal departments.
- Update order logs and database records in real-time to ensure data integrity.
- Coordinate with the logistics and warehouse teams to track order status and delivery timelines.
- Handle order inquiries, changes, or cancellations promptly and efficiently.
- Perform daily administrative tasks to support department productivity.
- Ensure all documentation complies with company policies and safety standards.
Qualifications
- Minimum SPM or equivalent education level.
- Strong verbal and written communication skills in English and Bahasa Malaysia.
- Previous experience in customer service, retail, or order processing is an advantage.
- Proficiency in basic computer applications (MS Office, email, and data entry).
- Ability to work in a contract-based environment with a flexible schedule.
- High attention to detail and ability to multitask under pressure.
- Friendly, proactive, and team-focused attitude.