job description
Join Search Index Pte Ltd as an Order Processing & Logistics Executive in the heart of Bali’s dynamic business hub. This role is perfect for detail-oriented professionals passionate about customer service, supply chain management, and sales support. You’ll play a pivotal role in ensuring seamless order fulfillment, coordinating logistics, and delivering exceptional service to clients across the region.
Based in Badung, you’ll work in a fast-paced environment where efficiency and accuracy are key. Whether you’re processing orders, resolving customer inquiries, or optimizing supply chain operations, your contributions will directly impact our operational success and customer satisfaction.
If you thrive in a collaborative setting and have a knack for problem-solving, this is your opportunity to grow with a forward-thinking company in Bali’s thriving manufacturing, transport, and logistics sector.
Responsibility
- Process and manage customer orders accurately and efficiently, ensuring timely fulfillment and delivery.
- Coordinate with internal teams (sales, warehouse, and finance) to streamline order-to-cash processes.
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.
- Monitor and track shipments, ensuring compliance with logistics schedules and delivery timelines.
- Maintain accurate records of orders, inventory, and shipments using ERP or logistics management systems.
- Assist in sales support activities, including preparing quotes, contracts, and sales reports.
- Identify opportunities to improve supply chain efficiency and reduce operational costs.
- Collaborate with suppliers and vendors to ensure smooth procurement and inventory management.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum 2 years of experience in order processing, customer service, or logistics coordination.
- Proficiency in ERP systems, Microsoft Excel, and other order management tools.
- Strong organizational and time-management skills with the ability to handle multiple priorities.
- Excellent communication and interpersonal skills for liaising with clients and internal teams.
- Analytical mindset with problem-solving abilities to resolve logistics or order-related issues.
- Familiarity with import/export regulations and customs procedures is a plus.
- Ability to work in a fast-paced environment and adapt to changing priorities.