job description
Join MicroSourcing as an Order Management Specialist focused on the B2B Australian Telco sector, operating remotely from the vibrant hubs of Bali. This role is perfect for detail-oriented professionals who thrive in fast-paced environments, ensuring seamless order processing, client satisfaction, and operational excellence for mobile solutions in the Australian market.
As part of a dynamic team, you will play a pivotal role in managing end-to-end order workflows, resolving discrepancies, and collaborating with cross-functional teams to deliver exceptional service. This position offers the unique opportunity to work with cutting-edge mobile technologies while enjoying the work-life balance of Bali’s tropical paradise.
MicroSourcing is a leading provider of outsourced business solutions, and we are committed to fostering a culture of innovation, accountability, and growth. If you are passionate about order management, customer success, and the telecom industry, we invite you to apply and take the next step in your career with us.
Responsibility
- Process and manage B2B mobile orders for Australian Telco clients with high accuracy and efficiency.
- Monitor order statuses, track shipments, and ensure timely delivery to meet SLAs.
- Coordinate with sales, logistics, and customer support teams to resolve order-related issues.
- Maintain and update order databases, ensuring all records are accurate and up-to-date.
- Generate and analyze order reports to identify trends, bottlenecks, and areas for improvement.
- Liaise with clients to confirm order details, address inquiries, and provide proactive updates.
- Ensure compliance with company policies, industry regulations, and client-specific requirements.
- Contribute to process optimization initiatives to enhance order management workflows.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in order management, sales operations, or customer service, preferably in the telecom or B2B sector.
- Strong familiarity with order processing systems, CRM tools, and ERP software.
- Excellent communication skills in English (written and verbal) with a customer-centric approach.
- High attention to detail and ability to manage multiple priorities in a deadline-driven environment.
- Problem-solving mindset with a proactive attitude toward issue resolution.
- Experience working with Australian clients or markets is a strong plus.
- Tech-savvy with proficiency in Microsoft Office Suite (Excel, Outlook) and data analysis.