job description
Join Filtrona Manufacturing Indonesia as an Order Management Specialist and play a pivotal role in ensuring seamless coordination between manufacturing, logistics, and client deliveries. Based in the vibrant region of Badung, Bali, this position offers a unique opportunity to contribute to a dynamic team while enjoying career growth, competitive compensation, and continuous skill development.
In this role, you will oversee the end-to-end order fulfillment process, from receipt to delivery, ensuring accuracy, efficiency, and customer satisfaction. You will collaborate closely with production, warehouse, and logistics teams to optimize workflows, resolve discrepancies, and maintain high service standards. With a focus on process improvement, you will also identify opportunities to enhance operational efficiency and reduce lead times.
This is an ideal role for detail-oriented professionals with a passion for logistics and supply chain management. If you thrive in a fast-paced environment and are eager to advance your career in a global manufacturing company, we invite you to apply today.
Responsibility
- Manage and process customer orders accurately and efficiently, ensuring timely acknowledgment and confirmation.
- Coordinate with production, warehouse, and logistics teams to prioritize and schedule order fulfillment.
- Monitor order status from receipt to delivery, proactively addressing delays or issues to meet deadlines.
- Liaise with customers and internal stakeholders to clarify order details, resolve discrepancies, and provide updates.
- Maintain and update order management systems with real-time data to ensure accuracy and transparency.
- Analyze order trends and performance metrics to identify areas for process improvement and cost reduction.
- Prepare and distribute reports on order status, backlogs, and fulfillment performance to management.
- Ensure compliance with company policies, industry regulations, and quality standards in all order-related activities.
Qualifications
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- Minimum of 2-3 years of experience in order management, logistics, or supply chain coordination, preferably in manufacturing.
- Strong organizational and time-management skills, with the ability to handle multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and external partners.
- Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, particularly Excel for data analysis.
- Detail-oriented with a high level of accuracy in data entry and order processing.
- Problem-solving mindset with the ability to troubleshoot and resolve order-related issues independently.
- Fluency in English (written and spoken) is required; knowledge of Indonesian is a plus.