job description
Join Search Index Pte Ltd as an Order Entry Administrator in the vibrant heart of Bali! This is a unique opportunity to play a pivotal role in ensuring seamless order processing, customer satisfaction, and administrative efficiency for our dynamic Sales Team.
In this role, you will be the backbone of our order management system, meticulously processing customer orders, coordinating deliveries, and maintaining accurate sales records. Your organizational skills and attention to detail will directly contribute to the smooth operation of our business and the satisfaction of our valued clients.
Based in Denpasar, you’ll enjoy a professional yet relaxed work environment in one of Southeast Asia’s most sought-after locations. Whether you're a seasoned administrator or looking to advance your career in sales support, this position offers growth, stability, and the chance to work with a forward-thinking company.
Responsibility
- Accurately process and enter customer orders into the company’s ERP or CRM system in a timely manner.
- Coordinate with logistics and warehouse teams to ensure on-time deliveries and resolve any shipping discrepancies.
- Maintain and update sales records, customer databases, and inventory tracking systems.
- Liaise with the Sales Team to verify order details, pricing, and customer requirements.
- Generate and distribute order confirmations, invoices, and shipping documents to clients.
- Monitor order status and proactively communicate updates or delays to internal and external stakeholders.
- Assist in preparing sales reports, forecasts, and performance metrics for management review.
- Handle customer inquiries related to orders, deliveries, and billing with professionalism and efficiency.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business Administration, Logistics, or a related field.
- Proven experience (1-3 years) in order processing, administrative support, or sales coordination roles.
- Proficiency in MS Office (Excel, Word) and experience with ERP/CRM systems (e.g., SAP, Salesforce).
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Ability to work independently and collaboratively within a team.
- Familiarity with inventory management and basic accounting principles is advantageous.
- Strong problem-solving skills and a customer-centric approach.