job description
Are you a detail-oriented professional with a passion for delivering exceptional customer service? We are seeking a Customer Service Coordinator to join our dynamic team in Bali. In this role, you will be the backbone of our sales and order processing operations, ensuring seamless communication between our clients and internal teams. Your ability to manage inquiries, prepare quotations, and process orders with precision will directly contribute to our company's success and customer satisfaction.
Based in the vibrant and culturally rich environment of Bali, this position offers a unique opportunity to work in a fast-paced, collaborative setting while enjoying the island's renowned work-life balance. If you thrive in a role that combines administrative excellence with customer engagement, we invite you to apply and become a key player in our growing organization.
Responsibility
- Manage and respond to sales inquiries promptly and professionally, ensuring high levels of customer satisfaction.
- Prepare accurate and competitive quotations for clients, coordinating with the sales and finance teams as needed.
- Process customer orders efficiently, including generating invoices, delivery orders, and packing/picking lists.
- Maintain and update customer records and databases to ensure data accuracy and accessibility.
- Liaise with internal departments, including logistics and warehouse teams, to ensure timely order fulfillment.
- Resolve customer complaints or issues in a timely manner, escalating complex problems to the appropriate teams when necessary.
- Monitor and report on sales and order processing metrics to identify areas for improvement.
- Assist in the development and implementation of customer service policies and procedures.
Qualifications
- Minimum of 2 years of experience in customer service, sales coordination, or a related administrative role.
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or ERP systems.
- High attention to detail and accuracy, particularly in order processing and documentation.
- Ability to work independently and collaboratively in a team-oriented environment.
- Familiarity with basic accounting principles and invoice processing is a plus.
- Fluency in English; additional languages, particularly Bahasa Indonesia, are advantageous.