job description
Join TELUS Digital as an Operations Technical Support Representative II and become part of a dynamic team driving customer experience transformation for globally admired brands. Based in the vibrant locales of Bali, you'll leverage cutting-edge technology and data-driven solutions to deliver exceptional support and operational excellence.
At TELUS Digital, we empower our team members to innovate and collaborate in a fast-paced, customer-centric environment. This role offers the opportunity to work with diverse teams, solve complex technical challenges, and contribute to projects that redefine digital customer experiences.
If you are passionate about technology, thrive in a collaborative setting, and are eager to grow your career in a globally recognized company, this is your chance to make an impact.
Responsibility
- Provide advanced technical support to internal and external stakeholders, ensuring timely resolution of operational issues.
- Monitor and maintain system performance, identifying and troubleshooting technical anomalies.
- Collaborate with cross-functional teams to implement process improvements and enhance operational efficiency.
- Document technical procedures, support logs, and resolution steps for knowledge sharing and training purposes.
- Assist in the deployment and configuration of software and hardware solutions to support business operations.
- Conduct regular system audits to ensure compliance with company policies and industry standards.
- Participate in on-call rotations to provide 24/7 support for critical operational systems.
- Contribute to the development of technical training materials and conduct training sessions for junior team members.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in technical support, operations, or a similar role.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Proficiency in using support tools, ticketing systems, and remote desktop applications.
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Experience with system monitoring, performance tuning, and basic scripting (e.g., Python, Bash).
- Familiarity with ITIL frameworks and best practices for IT service management.
- Ability to work independently and as part of a team in a fast-paced environment.