job description
Join TELUS Digital as an Operations Technical Support Representative II and become part of a dynamic team driving customer experience transformation for globally admired brands. Based in the vibrant locales of Bali, you'll leverage cutting-edge technology and data-driven insights to deliver exceptional technical support and operational excellence.
At TELUS Digital, we empower our team members to innovate and collaborate in a flexible, remote-friendly environment. This role offers the unique opportunity to work with a diverse, global team while enjoying the work-life balance that Bali's inspiring setting provides.
If you're passionate about technology, customer success, and continuous improvement, this is your chance to grow your career with a company that values your contributions and invests in your development.
Responsibility
- Provide advanced technical support to internal and external stakeholders, resolving complex operational issues efficiently.
- Monitor and maintain system performance, ensuring high availability and reliability of digital platforms.
- Collaborate with cross-functional teams to troubleshoot and escalate technical challenges, driving timely resolutions.
- Document technical processes, solutions, and best practices to enhance knowledge sharing and operational efficiency.
- Analyze system logs and performance metrics to identify trends and recommend proactive improvements.
- Assist in the implementation of new technologies and tools to streamline operational workflows.
- Deliver exceptional customer service by addressing technical inquiries with professionalism and expertise.
- Participate in on-call rotations to ensure 24/7 support coverage for critical systems.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in technical support, IT operations, or a similar role.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues independently.
- Proficiency in troubleshooting hardware, software, and network-related problems.
- Excellent communication skills, with fluency in English (written and verbal).
- Experience with helpdesk software, CRM systems, or IT service management tools.
- Familiarity with cloud platforms, virtualization, or scripting languages is a plus.
- Ability to work collaboratively in a remote or hybrid team environment.