job description
Join HGS Offshore Staffing Solutions as an Operations Support Officer and play a pivotal role in ensuring seamless customer service and administrative operations. Based in the vibrant business hub of BGC, Taguig, this position offers a structured morning shift, allowing for a balanced work-life dynamic. You will be responsible for delivering high-quality support, managing compliance tasks, and preparing essential documentation within strict deadlines.
This role is ideal for detail-oriented professionals who thrive in fast-paced environments and are passionate about maintaining operational excellence. As part of our team, you will collaborate with cross-functional departments to streamline processes, enhance customer satisfaction, and contribute to the overall efficiency of our operations.
If you are a proactive individual with strong organizational skills and a knack for problem-solving, we invite you to apply and grow your career with us.
Responsibility
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
- Manage administrative tasks, including data entry, record-keeping, and documentation preparation.
- Ensure compliance with company policies and regulatory requirements by maintaining accurate and up-to-date records.
- Prepare and issue strata certificates and other legal documents within specified deadlines.
- Coordinate with internal teams to streamline operational processes and improve efficiency.
- Assist in the implementation of operational procedures and best practices to enhance service delivery.
- Monitor and report on operational performance metrics to identify areas for improvement.
- Handle confidential information with discretion and maintain a high level of professionalism.
Qualifications
- Bachelor's degree in Business Administration, Office Management, or a related field.
- Minimum of 2 years of experience in an administrative or operations support role.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data management tools.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- High attention to detail and ability to manage multiple tasks under tight deadlines.
- Familiarity with compliance and regulatory requirements in a corporate setting.
- Ability to work independently and collaboratively in a team-oriented environment.
- Willingness to work onsite in BGC, Taguig, during morning shifts.