job description
Join First Advantage, a global leader in background screening and risk mitigation solutions, as an Operations Specialist based in Bali! This is a fantastic opportunity to work remotely from stunning locations like Canggu, Ubud, or Denpasar while contributing to a dynamic team that ensures accuracy and efficiency in employment and credential verification processes.
As an Operations Specialist, you will play a crucial role in handling inbound and outbound calls for references, education, credential, and employment verification. Your attention to detail and strong communication skills will help maintain the integrity of our verification processes, ensuring compliance and customer satisfaction. This role offers flexible shift options, making it ideal for those seeking work-life balance in a tropical paradise.
First Advantage values professionalism, collaboration, and innovation. By joining our team, you’ll gain exposure to global operations, enhance your problem-solving skills, and work with cutting-edge tools in the background screening industry. If you’re a detail-oriented individual with a passion for customer service and operational excellence, we’d love to hear from you!
Apply now and take the next step in your career while enjoying the vibrant culture and beauty of Bali!
Responsibility
- Handle inbound and outbound calls for employment, education, and credential verification with professionalism and accuracy.
- Ensure timely and precise processing of verification requests to meet client and regulatory requirements.
- Collaborate with cross-functional teams to resolve discrepancies and escalate complex issues as needed.
- Maintain detailed records of verification activities in compliance with company policies and data protection standards.
- Provide exceptional customer service by addressing inquiries and concerns from clients and candidates.
- Adhere to shift schedules and performance metrics to ensure operational efficiency and service level agreements (SLAs).
- Participate in training and development programs to stay updated on industry best practices and company procedures.
- Contribute to process improvements by identifying opportunities to enhance workflows and reduce turnaround times.
Qualifications
- Minimum of 1-2 years of experience in customer service, operations, or a related field.
- Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Familiarity with CRM systems, Microsoft Office Suite, and basic data entry tools.
- Ability to work flexible shifts, including evenings, weekends, or holidays as required.
- High school diploma or equivalent; additional certifications in HR or operations are advantageous.
- Strong problem-solving skills and ability to work independently with minimal supervision.
- Commitment to maintaining confidentiality and adhering to data protection regulations.