job description
Join PERSOL as an Operations & Service Excellence Support Specialist in the vibrant heart of Bali! This 6-month contract role offers a unique opportunity to drive operational efficiency, enhance service excellence, and contribute to impactful process improvements in a dynamic environment.
As part of our team, you will play a pivotal role in supporting training operations, implementing service excellence initiatives, and streamlining administrative functions. Your expertise will help elevate our standards, ensuring seamless operations and exceptional customer experiences. Based in Canggu, Bali, this position is ideal for professionals who thrive in fast-paced settings and are passionate about continuous improvement.
With a competitive salary of $4,500 – $5,000 per month, this role is perfect for detail-oriented individuals with a knack for problem-solving and a commitment to excellence. Apply now to be part of a forward-thinking organization dedicated to innovation and growth!
Responsibility
- Support the development and execution of training programs to enhance team competencies and service standards.
- Assist in implementing service excellence initiatives to improve customer satisfaction and operational efficiency.
- Identify and recommend process improvements to streamline workflows and reduce inefficiencies.
- Coordinate administrative functions, including documentation, reporting, and compliance tracking.
- Collaborate with cross-functional teams to ensure alignment with organizational goals and KPIs.
- Monitor and analyze performance metrics to assess the effectiveness of service excellence strategies.
- Provide operational support for special projects and ad-hoc tasks as assigned.
- Maintain accurate records and prepare regular reports for stakeholders.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Minimum 2-3 years of experience in operations, service excellence, or administrative support roles.
- Strong organizational and project management skills with the ability to multitask.
- Excellent communication and interpersonal skills to liaise with stakeholders at all levels.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools.
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
- Detail-oriented with a problem-solving mindset and a commitment to continuous improvement.
- Ability to work independently and as part of a team in a fast-paced environment.