job description
Are you a detail-oriented professional with a passion for hospitality? The Signature Hartamas is looking for an enthusiastic Operations & Revenue Assistant to join our dynamic team in the heart of Kuala Lumpur. In this role, you will play a crucial part in maintaining our high standards of service excellence while supporting the seamless execution of our front office and revenue management operations.
As an integral member of our team, you will be the face of our property, ensuring every guest experience is memorable while working behind the scenes to optimize our revenue performance. We are looking for someone who is proactive, tech-savvy, and eager to grow within the hospitality industry. If you enjoy a fast-paced environment and take pride in organizational success, we would love to meet you.
Responsibility
- Assist in the daily operations of the Front Office department to ensure smooth guest services.
- Manage reservation processes, including checking availability, processing bookings, and handling guest inquiries.
- Support the revenue management team by monitoring occupancy rates and assisting with rate adjustments.
- Maintain accurate records of guest data and department transactions in the property management system.
- Coordinate with housekeeping and maintenance teams to ensure room availability and quality standards.
- Provide professional, friendly support to guests during check-in, check-out, and throughout their stay.
- Generate daily performance reports and assist in administrative tasks as assigned by the management.
Qualifications
- Diploma or Degree in Hospitality Management, Tourism, or a related field.
- Previous experience in Front Office, Reservations, or Guest Services is highly preferred.
- Strong interpersonal skills with a guest-first attitude.
- Proficiency in Microsoft Office Suite and basic property management software.
- Excellent command of written and spoken English and Bahasa Malaysia.
- Ability to work shifts, including weekends and public holidays as required.
- Strong attention to detail and ability to multitask effectively.