job description
Join Total Bersama Insurance as an Operations Representative in our dynamic Bali office. This role is perfect for detail-oriented professionals who thrive in administrative and client-facing environments. You will play a key role in ensuring smooth operational workflows, from data management to client communications, while contributing to the efficiency of our insurance processes.
Based in the vibrant heart of Denpasar, Bali, this position offers a unique opportunity to work in a collaborative team environment while enjoying the island’s inspiring work-life balance. Whether you're processing claims, generating quotations, or maintaining accurate records, your contributions will directly impact our ability to deliver exceptional service to clients across Indonesia.
If you are organized, proactive, and passionate about administrative excellence, we invite you to apply and grow your career with a leading name in the insurance industry.
Responsibility
- Accurately input and maintain client and policy data in internal systems to ensure up-to-date records.
- Prepare and dispatch professional quotations to clients, ensuring clarity and compliance with company standards.
- Register and process new insurance claims, verifying documentation and following procedural guidelines.
- Coordinate with underwriters, agents, and clients to facilitate smooth claim settlements and policy issuances.
- Generate and distribute operational reports to management and stakeholders as required.
- Assist in resolving client inquiries and administrative issues with a high level of professionalism.
- Maintain organized digital and physical filing systems for easy retrieval of documents.
- Collaborate with team members to improve operational efficiency and service quality.
Qualifications
- Minimum Diploma (D3) or Bachelor’s degree in Business Administration, Finance, or a related field.
- Proven experience (1-2 years) in administrative, insurance, or office support roles is preferred.
- Strong proficiency in Microsoft Office (Excel, Word) and data entry systems.
- Excellent written and verbal communication skills in English and Bahasa Indonesia.
- High attention to detail and ability to manage multiple tasks under tight deadlines.
- Familiarity with insurance terminology and processes is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and problem-solving skills with a client-focused mindset.