job description
Join Wellness Concept as an Operations Manager and play a pivotal role in expanding our wellness retail footprint across Bali’s most vibrant locations. This is a unique opportunity to lead branch operations, drive new outlet launches, and ensure seamless day-to-day management of our growing network. You’ll oversee staff performance, inventory control, compliance, and cross-functional team coordination to deliver exceptional wellness experiences.
Based in Bali’s dynamic hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta—you’ll be at the heart of a mission to redefine wellness retail. Your leadership will shape operational excellence, customer satisfaction, and business growth in one of Southeast Asia’s most thriving markets.
If you’re a results-driven professional with a passion for wellness, retail operations, and team leadership, we’d love to hear from you. Competitive salary, career growth, and the chance to work in paradise await!
Responsibility
- Lead and supervise daily operations across assigned wellness retail branches, ensuring efficiency and adherence to company standards.
- Spearhead the launch and setup of new outlets, including staff recruitment, training, and initial inventory management.
- Manage and mentor staff, fostering a high-performance culture through coaching, performance reviews, and team development.
- Oversee inventory control, stock replenishment, and supplier coordination to maintain optimal product availability.
- Generate and analyze operational reports (sales, expenses, KPIs) to identify trends and implement data-driven improvements.
- Ensure full compliance with local regulations, health/safety protocols, and company policies.
- Collaborate with marketing, sales, and HR teams to align operations with business goals and customer expectations.
- Resolve escalated customer or staff issues promptly, maintaining a positive brand reputation.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field (or equivalent experience).
- Minimum 5 years of experience in retail operations, branch management, or a similar leadership role, preferably in wellness or consumer products.
- Proven track record of managing teams, improving operational efficiency, and driving revenue growth.
- Strong knowledge of inventory management, POS systems, and retail KPIs.
- Excellent communication, problem-solving, and stakeholder management skills.
- Familiarity with local regulations and compliance requirements in Indonesia (Bali region).
- Ability to work in a fast-paced environment, adapt to change, and travel between branch locations as needed.
- Passion for wellness, customer service, and continuous improvement.