job description
Join WNS, a global leader in business process management, as an Operations Manager in Travel & Hospitality based in beautiful Bali. This is a unique opportunity to lead high-impact travel operations, drive operational excellence, and contribute to the growth of a dynamic, international team.
In this role, you will oversee end-to-end travel services, ensuring seamless execution, customer satisfaction, and process optimization. With a competitive salary, comprehensive benefits, and unparalleled career development opportunities, this position is ideal for a strategic leader passionate about the travel industry.
Bali’s vibrant culture and thriving tourism sector provide the perfect backdrop for a rewarding career in hospitality operations. Whether you’re optimizing workflows, managing teams, or enhancing service delivery, your work will directly impact global travel experiences.
Responsibility
- Lead and manage daily travel operations, ensuring efficiency, accuracy, and compliance with company and industry standards.
- Develop and implement strategic initiatives to enhance service quality, reduce costs, and improve customer satisfaction.
- Oversee a team of travel specialists, providing coaching, performance feedback, and professional development opportunities.
- Collaborate with cross-functional teams (e.g., sales, finance, IT) to streamline processes and integrate best practices.
- Monitor KPIs, analyze performance metrics, and present data-driven recommendations to senior leadership.
- Ensure adherence to travel policies, vendor contracts, and regulatory requirements.
- Resolve escalated customer or operational issues with a focus on swift, effective solutions.
- Stay updated on industry trends, emerging technologies, and market demands to drive innovation.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality, Tourism, or a related field (Master’s degree a plus).
- Minimum of 5 years of experience in travel operations, hospitality management, or a similar leadership role.
- Proven track record of managing teams, optimizing processes, and delivering measurable results.
- Strong knowledge of travel industry software (e.g., GDS, CRM, booking platforms) and operational workflows.
- Exceptional leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced, multicultural environment with a customer-centric approach.
- Proficiency in English (written and verbal); additional languages are a plus.
- Familiarity with data analysis tools (e.g., Excel, Power BI) and performance metrics.