job description
Join The Kana Kuta Hotel Bali, a premier hospitality destination nestled in the heart of Kuta, as a Front Desk Agent. This is your opportunity to be the welcoming face of our hotel, ensuring every guest experiences the warmth and excellence that define our brand. Located on Setiabudi Street, our hotel offers a dynamic work environment where your passion for hospitality can thrive.
As a Front Desk Agent, you will play a pivotal role in creating memorable guest experiences from the moment they arrive. Your professionalism, attention to detail, and dedication to service will contribute to the smooth operation of our front desk and the overall success of our hotel. If you are a motivated individual with a flair for customer service and a desire to grow in the hospitality industry, we invite you to apply.
Bali, known for its vibrant culture and stunning landscapes, provides an inspiring backdrop for your career. At The Kana Kuta Hotel, we value our team members and offer competitive compensation, opportunities for professional development, and a supportive work environment.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, including verifying guest information and processing payments.
- Handle guest inquiries, requests, and concerns promptly and courteously, providing accurate information about hotel services, local attractions, and amenities.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met and any issues are resolved swiftly.
- Maintain accurate records of room availability, reservations, and guest accounts using property management systems.
- Assist in managing guest complaints and escalating issues to management when necessary, while striving to achieve guest satisfaction.
- Promote hotel services and upsell opportunities, such as room upgrades or special packages, to enhance the guest experience.
- Ensure the front desk area is kept clean, organized, and presentable at all times.
Qualifications
- High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
- Proven experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication skills in both English and Bahasa Indonesia; additional languages are an advantage.
- Strong interpersonal skills with a friendly, approachable, and professional attitude.
- Proficiency in using property management systems (PMS) and basic computer applications.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- A keen eye for detail and a commitment to providing exceptional guest service.