job description
Are you a dynamic leader with a passion for hospitality and operations management? Join our team as an Operations Manager overseeing our Sports, Cafe, and Business Centre facilities in Bali. This role offers a unique opportunity to drive service excellence, operational efficiency, and customer satisfaction in a vibrant and fast-paced environment.
As the Operations Manager, you will be responsible for the end-to-end management of our facilities, ensuring seamless operations, high standards of service, and commercial success. You will lead a diverse team, foster a culture of excellence, and implement strategies to enhance guest experiences while optimizing operational performance.
Based in the heart of Bali, this position is ideal for a proactive and results-driven professional who thrives in a multicultural setting and is committed to delivering exceptional hospitality services.
Responsibility
- Oversee daily operations of the Sports, Cafe, and Business Centre, ensuring adherence to service standards and operational protocols.
- Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
- Monitor and analyze financial performance, implementing strategies to drive revenue growth and cost efficiency.
- Ensure compliance with health, safety, and hygiene regulations, maintaining a safe and welcoming environment for guests and staff.
- Develop and implement operational policies and procedures to enhance service delivery and guest satisfaction.
- Collaborate with cross-functional teams to plan and execute events, promotions, and marketing initiatives.
- Manage vendor relationships, negotiating contracts and ensuring the timely delivery of goods and services.
- Conduct regular inspections and audits to maintain quality standards and identify areas for improvement.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in operations management within the hospitality or F&B industry.
- Proven track record of leading teams and driving operational excellence in a fast-paced environment.
- Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
- Excellent communication, interpersonal, and problem-solving skills.
- Familiarity with health, safety, and hygiene regulations in the hospitality sector.
- Ability to work flexible hours, including weekends and holidays, as required.
- Proficiency in English; knowledge of Indonesian is a plus.