job description
Join PT Makara Wisata Indonesia as a Tour Operations Specialist and become the backbone of unforgettable travel experiences in Bali’s most sought-after destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this dynamic role, you’ll orchestrate seamless travel logistics, craft meticulous itineraries, and ensure every guest enjoys a flawless journey. Your expertise in operational workflows and administrative precision will elevate our service standards, while your problem-solving skills turn challenges into opportunities for excellence.
Ideal for passionate professionals who thrive in fast-paced, customer-centric environments, this position offers a unique chance to shape Bali’s tourism landscape while growing with a leading name in Indonesian hospitality.
Responsibility
- Design and coordinate end-to-end travel itineraries tailored to client preferences and logistical constraints.
- Liaise with vendors, hotels, and transport providers to secure high-quality services at competitive rates.
- Manage real-time operational adjustments, including last-minute changes, cancellations, or emergencies.
- Oversee administrative tasks such as bookings, confirmations, invoicing, and travel documentation.
- Monitor budget adherence and cost efficiency for all assigned tours and group travel.
- Provide exceptional pre-departure and on-tour support to guests, ensuring a premium experience.
- Collaborate with marketing teams to align operational capabilities with promotional campaigns.
- Maintain accurate records and generate reports on tour performance, client feedback, and operational metrics.
Qualifications
- Proven experience (2+ years) in tour operations, travel coordination, or hospitality management.
- Strong understanding of Bali’s tourism infrastructure, attractions, and cultural nuances.
- Exceptional organizational skills with the ability to multitask in a high-volume environment.
- Fluency in English (written and verbal); proficiency in Indonesian is a plus.
- Tech-savvy with experience in travel management software, CRM tools, or reservation systems.
- Outstanding problem-solving abilities and a calm demeanor under pressure.
- Customer-focused mindset with a passion for delivering memorable experiences.
- Bachelor’s degree in Tourism, Hospitality, Business, or a related field preferred.