job description
Join Mula Patisserie, a leading name in premium hospitality and artisanal pastry craftsmanship, as we expand our operations in the heart of Bali. We are seeking a dynamic and experienced Operations Manager to oversee our daily operations, ensuring exceptional service, efficiency, and growth in one of Indonesia’s most vibrant culinary destinations.
In this pivotal role, you will lead a passionate team, optimize workflows, and maintain the highest standards of quality that define our brand. Whether it’s managing inventory, enhancing customer experiences, or driving operational excellence, your leadership will be key to our success in Bali’s competitive hospitality landscape.
If you thrive in fast-paced environments, have a keen eye for detail, and are passionate about delivering world-class hospitality, this is your opportunity to make a lasting impact with a brand that values innovation and tradition.
Responsibility
- Oversee daily operations of the patisserie, ensuring smooth workflow and adherence to quality standards.
- Lead, train, and motivate a high-performing team to deliver exceptional customer service.
- Manage inventory, supply chain, and vendor relationships to optimize cost and efficiency.
- Develop and implement operational policies, procedures, and best practices.
- Monitor financial performance, including budgeting, forecasting, and P&L analysis.
- Ensure compliance with health, safety, and hygiene regulations.
- Collaborate with the culinary team to maintain product consistency and innovation.
- Drive continuous improvement initiatives to enhance productivity and customer satisfaction.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in operations management within the hospitality or F&B industry.
- Proven leadership skills with the ability to manage and develop teams.
- Strong analytical and problem-solving abilities with a data-driven approach.
- Excellent communication and interpersonal skills in English (Bahasa Indonesia is a plus).
- Proficiency in inventory management, POS systems, and financial reporting tools.
- Knowledge of food safety standards, HACCP, and local regulations.
- Ability to work flexible hours, including weekends and holidays, as needed.