job description
Join DeepSpa Group, a leading luxury spa and wellness brand in Bali, as our Operations Manager. This is a unique opportunity to lead and elevate the daily operations of our premium spa outlets across Bali’s most sought-after destinations, including Canggu, Ubud, and Nusa Dua. If you have a passion for hospitality, a knack for leadership, and a commitment to delivering exceptional guest experiences, we want you on our team.
In this role, you will oversee the seamless operation of our spa facilities, ensuring the highest standards of service, cleanliness, and guest satisfaction. You will lead a dedicated team of spa professionals, fostering a culture of excellence, continuous improvement, and teamwork. With your expertise in hospitality management, you will drive operational efficiency, optimize resource allocation, and contribute to the growth and reputation of DeepSpa Group in Bali’s competitive wellness industry.
We offer a competitive salary, opportunities for professional development, and the chance to work in some of Bali’s most beautiful and serene locations. If you are ready to take the next step in your hospitality career, apply today and become part of a brand that is synonymous with luxury and relaxation.
Responsibility
- Oversee the daily operations of multiple spa outlets, ensuring smooth and efficient service delivery.
- Lead, mentor, and manage a team of spa therapists, receptionists, and support staff to maintain high performance and morale.
- Ensure compliance with all health, safety, and hygiene standards to provide a safe and clean environment for guests and staff.
- Monitor and manage inventory levels of spa products, equipment, and supplies, ensuring adequate stock and minimizing waste.
- Develop and implement operational policies, procedures, and best practices to enhance guest satisfaction and operational efficiency.
- Handle guest inquiries, feedback, and complaints professionally and promptly, ensuring a positive resolution.
- Collaborate with the marketing and sales teams to promote spa services, packages, and memberships to drive revenue growth.
- Prepare and analyze operational reports, financial statements, and performance metrics to identify areas for improvement.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in a managerial role within the hospitality or wellness industry.
- Proven leadership skills with the ability to motivate and manage a diverse team.
- Strong understanding of spa operations, customer service excellence, and industry trends.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using spa management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays, as required by the business.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.