job description
Join Carelon as an Operations Manager in the heart of Baliās thriving hospitality scene. We are seeking a dynamic leader to oversee and enhance our luxury service operations in Kuta, Badung, ensuring exceptional guest experiences while driving operational excellence.
At Carelon, we prioritize the well-being of our team with competitive compensation, comprehensive benefits, and career growth opportunities. As part of our mission to redefine hospitality standards, youāll play a pivotal role in managing day-to-day operations, optimizing workflows, and fostering a culture of service excellence.
Baliās vibrant tourism industry offers a unique backdrop for this role, where your leadership will directly impact guest satisfaction and business success. If youāre passionate about hospitality, thrive in fast-paced environments, and have a proven track record in operations management, weād love to hear from you.
Responsibility
- Oversee daily operations of hospitality services, ensuring adherence to luxury standards and brand guidelines.
- Develop and implement strategic plans to improve efficiency, guest satisfaction, and revenue growth.
- Lead, mentor, and train a diverse team of staff to deliver exceptional service and maintain high performance.
- Monitor and analyze operational metrics, identifying areas for improvement and cost-saving opportunities.
- Collaborate with cross-functional teams (e.g., marketing, finance, HR) to align operations with business objectives.
- Ensure compliance with local regulations, health/safety standards, and company policies.
- Manage vendor relationships and negotiate contracts to secure high-quality supplies and services.
- Handle guest escalations and resolve operational issues promptly to maintain reputation and trust.
Qualifications
- Bachelorās degree in Hospitality Management, Business Administration, or a related field (Masterās preferred).
- Minimum 5 years of experience in operations management within the hospitality or tourism industry, with at least 2 years in a leadership role.
- Proven ability to manage budgets, P&L statements, and financial forecasting for operational departments.
- Strong leadership, communication, and problem-solving skills with a guest-centric mindset.
- Familiarity with property management systems (PMS) and hospitality software (e.g., Opera, Amadeus).
- Fluency in English (additional languages, especially Indonesian or Balinese, are a plus).
- Ability to work flexible hours, including weekends and holidays, in a high-demand environment.
- Certifications in hospitality management (e.g., CHA, CHDM) are advantageous.