job description
Are you a dynamic leader with a passion for hospitality? One Outsource is seeking an experienced Operations Manager to oversee our vibrant hostel in Canggu, Bali. This is a unique opportunity to manage daily operations, ensure exceptional guest experiences, and lead a dedicated teamāall while enjoying the benefits of living in one of Baliās most sought-after destinations.
As the Operations Manager, you will play a pivotal role in maintaining the smooth functioning of our hostel, from guest services to staff supervision. Your leadership will directly impact guest satisfaction, operational efficiency, and the overall success of our property. With free live-in benefits, this role offers both professional growth and an unparalleled lifestyle in paradise.
If you thrive in fast-paced environments, have a knack for problem-solving, and are committed to delivering top-tier hospitality, weād love to hear from you. Join us and be part of a team that values excellence, innovation, and a welcoming atmosphere.
Responsibility
- Oversee daily hostel operations, ensuring seamless check-ins, check-outs, and guest services.
- Manage and mentor staff, fostering a positive and productive work environment.
- Monitor and maintain high standards of cleanliness, safety, and guest satisfaction.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Coordinate with housekeeping, maintenance, and front desk teams to ensure smooth operations.
- Develop and implement operational policies and procedures to enhance efficiency.
- Manage budgets, inventory, and supplier relationships to optimize costs.
- Ensure compliance with local regulations and company standards.
Qualifications
- Bachelorās degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in hospitality operations, with at least 1 year in a managerial role.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in hospitality management software and Microsoft Office.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English; additional languages are a plus.
- Passion for delivering exceptional guest experiences.