job description
Join Makmur Permata as an Operations Manager in the vibrant hospitality and tourism sector of Bali. In this dynamic role, you will collaborate closely with the Sales and Marketing Manager to ensure exceptional customer satisfaction while driving sales growth targets. Your leadership will be pivotal in optimizing operational efficiency, enhancing guest experiences, and maintaining the highest standards of service excellence in one of Indonesia’s most competitive markets.
Based in the heart of Badung—home to iconic destinations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta—you will oversee day-to-day operations, streamline processes, and foster a culture of teamwork and innovation. This is a unique opportunity to shape the future of hospitality operations in a region renowned for its luxury resorts, cultural richness, and booming tourism industry.
If you are a strategic thinker with a passion for hospitality and a track record of delivering results, we invite you to apply and be part of a team that values excellence, creativity, and guest-centric solutions.
Responsibility
- Lead and supervise daily operations to ensure seamless service delivery and guest satisfaction.
- Collaborate with the Sales and Marketing team to align operational strategies with business growth objectives.
- Develop and implement standard operating procedures (SOPs) to enhance efficiency and service quality.
- Monitor key performance indicators (KPIs) and prepare reports to track operational and financial performance.
- Manage staff scheduling, training, and performance evaluations to maintain a high-performing team.
- Resolve guest complaints and operational challenges promptly to uphold the company’s reputation.
- Coordinate with vendors, suppliers, and internal departments to ensure timely procurement and resource allocation.
- Stay updated on industry trends and best practices to drive continuous improvement in service standards.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 5 years of experience in operations management within the hospitality or tourism sector.
- Proven leadership skills with the ability to manage and motivate cross-functional teams.
- Strong analytical and problem-solving abilities to optimize operational workflows.
- Excellent communication and interpersonal skills to liaise with stakeholders at all levels.
- Proficiency in MS Office, property management systems (PMS), and data analysis tools.
- Fluency in English and Indonesian; additional languages are a plus.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.