job description
Join Asian Assistance as an International Travel & Customer Service Coordinator and become part of a dynamic, globally connected team based in beautiful Bali. This role offers a unique opportunity to work in an international environment, serving clients and partners worldwide while contributing to a professional, young, and rapidly growing organization.
As a coordinator, you will play a pivotal role in ensuring seamless travel experiences and exceptional customer service for our diverse clientele. You will collaborate with international teams, manage travel logistics, and provide top-tier support to travelers and service providers. This position is ideal for individuals who thrive in fast-paced settings, enjoy cultural diversity, and are passionate about delivering outstanding service.
Based in Bali, you will have the chance to work in a vibrant and inspiring location while building a rewarding career in the hospitality and travel industry. If you are a proactive problem-solver with excellent communication skills and a passion for travel, we invite you to apply and grow with us.
Responsibility
- Coordinate international travel arrangements, including flights, accommodations, and transportation, ensuring smooth and efficient logistics for clients.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering personalized assistance to travelers and service providers.
- Liaise with global partners, vendors, and internal teams to ensure seamless communication and collaboration across different time zones.
- Manage and update travel itineraries, ensuring accuracy and timely delivery of information to clients.
- Handle emergency situations and provide support to travelers, including rebooking flights, arranging alternative accommodations, and coordinating with local authorities if necessary.
- Maintain detailed records of travel arrangements, customer interactions, and service requests using company systems and tools.
- Assist in developing and implementing customer service policies and procedures to enhance client satisfaction and operational efficiency.
- Stay updated on travel regulations, visa requirements, and industry trends to provide accurate and informed guidance to clients.
Qualifications
- Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.
- Minimum of 2 years of experience in customer service, travel coordination, or a similar role, preferably in an international setting.
- Excellent communication skills in English; proficiency in additional languages is a plus.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Proficiency in using travel booking systems, CRM software, and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays, to accommodate global time zones and travel schedules.
- Problem-solving mindset with the ability to handle high-pressure situations calmly and efficiently.
- Passion for travel and cultural diversity, with a customer-centric approach to service delivery.