job description
Are you a dynamic leader with a passion for the Food & Beverage industry? PERSOL is seeking an experienced Operations Manager to oversee our expanding retail chain in Bali. In this pivotal role, you will drive operational excellence, ensure exceptional customer experiences, and maximize profitability across multiple outlets.
As the face of our brand, you will lead a high-performing team, implement strategic initiatives, and maintain the highest standards of service and efficiency. This is a unique opportunity to shape the future of a growing F&B business in one of the world’s most vibrant tourist destinations.
If you thrive in fast-paced environments, have a proven track record in multi-outlet management, and are ready to take your career to the next level, we want to hear from you!
Responsibility
- Oversee day-to-day operations of multiple F&B outlets, ensuring consistency in service, quality, and brand standards.
- Develop and implement strategic plans to drive revenue growth, cost control, and operational efficiency.
- Lead, mentor, and train a diverse team of managers and staff to deliver exceptional customer experiences.
- Monitor financial performance, analyze KPIs, and prepare reports for senior management.
- Ensure compliance with health, safety, and hygiene regulations across all locations.
- Collaborate with marketing and supply chain teams to optimize promotions, inventory, and vendor relationships.
- Identify opportunities for expansion, process improvements, and innovation in service delivery.
- Handle customer escalations and resolve operational challenges proactively.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in F&B operations management, preferably in a multi-outlet or retail chain environment.
- Proven leadership skills with the ability to manage and develop high-performing teams.
- Strong financial acumen, including budgeting, P&L analysis, and cost management.
- Excellent communication, problem-solving, and decision-making abilities.
- Familiarity with POS systems, inventory management, and F&B industry best practices.
- Ability to work flexible hours, including weekends and holidays, as required.
- Fluency in English; proficiency in Indonesian (Bahasa) is a plus.