job description
Join Bella Green Property Management Inc as an Operations Manager for our vibrant cafe and carwash business in beautiful Bali! This is a unique opportunity to lead a dynamic team in a fast-paced, customer-focused environment. You will oversee daily operations, ensure exceptional service delivery, and drive business growth in one of Bali's most exciting locations.
As the Operations Manager, you will play a pivotal role in maintaining operational excellence, optimizing workflows, and enhancing customer satisfaction. Your leadership will directly impact the success of both the cafe and carwash services, ensuring seamless integration and top-tier performance.
If you are a motivated professional with a passion for hospitality and operational management, we invite you to apply and become part of our growing team in paradise!
Responsibility
- Oversee daily operations of the cafe and carwash, ensuring smooth and efficient service delivery.
- Manage and train staff to maintain high standards of customer service and operational excellence.
- Develop and implement strategies to improve productivity, reduce costs, and enhance customer satisfaction.
- Monitor inventory levels, place orders, and manage supplier relationships to ensure adequate stock levels.
- Ensure compliance with health, safety, and hygiene regulations for both the cafe and carwash facilities.
- Analyze financial performance, prepare reports, and recommend improvements to drive profitability.
- Handle customer inquiries, complaints, and feedback to maintain a positive brand image.
- Collaborate with the marketing team to promote services and attract new customers.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Proven experience in operations management, preferably in the hospitality or service industry.
- Strong leadership and team management skills with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills to interact with customers, staff, and suppliers.
- Knowledge of financial management, budgeting, and inventory control.
- Familiarity with health, safety, and hygiene regulations in the hospitality industry.
- Ability to work under pressure, multitask, and solve problems efficiently.
- Proficiency in using management software and tools for operations and reporting.