job description
Join PT. Sehat Bersama Dental as an Operations Manager and lead our dynamic team in delivering exceptional dental care services across Bali. We are seeking a strategic and detail-oriented professional to oversee daily operations, optimize workflows, and ensure seamless patient experiences. This role offers a competitive salary, a collaborative work environment, and the opportunity to make a meaningful impact in the healthcare industry.
As the Operations Manager, you will play a pivotal role in driving operational excellence, managing resources, and implementing best practices to enhance efficiency and patient satisfaction. If you are passionate about healthcare management and have a proven track record in operational leadership, we invite you to apply and grow with us.
Responsibility
- Oversee daily operations of dental clinics, ensuring smooth workflows and adherence to company policies.
- Develop and implement operational strategies to improve efficiency, patient care, and staff productivity.
- Manage and optimize resource allocation, including staff scheduling, inventory, and equipment maintenance.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive operational excellence.
- Ensure compliance with healthcare regulations, safety standards, and quality assurance protocols.
- Collaborate with the leadership team to align operational goals with the company’s mission and vision.
- Handle patient inquiries, feedback, and complaints, ensuring high levels of satisfaction and service quality.
- Lead, mentor, and train staff to foster a positive and productive work environment.
Qualifications
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 3 years of experience in operations management, preferably in the healthcare or dental industry.
- Strong leadership and team management skills with a proven ability to motivate and develop staff.
- Excellent organizational, problem-solving, and decision-making abilities.
- Proficiency in using operational management software and tools.
- Knowledge of healthcare regulations, compliance standards, and quality assurance practices.
- Exceptional communication and interpersonal skills to interact effectively with staff, patients, and stakeholders.
- Ability to work under pressure, manage multiple tasks, and meet deadlines in a fast-paced environment.