job description
Join Marina Bay Sands, a globally renowned luxury resort and entertainment destination, as an Operations Executive (Ticketing System) in the vibrant and culturally rich island of Bali. This is an exceptional opportunity to be part of a dynamic team that thrives on excellence, innovation, and guest satisfaction in the heart of Indonesiaâs hospitality industry.
As an Operations Executive specializing in ticketing systems, you will play a pivotal role in ensuring seamless operations for our high-volume ticketing platforms, including attractions, events, and guest experiences. You will collaborate with cross-functional teams to optimize system performance, troubleshoot issues, and enhance the overall guest journey. This role is perfect for a detail-oriented professional with a passion for technology, customer service, and operational efficiency.
At Marina Bay Sands, we offer a supportive work environment where your contributions are valued, and your career growth is nurtured. Enjoy competitive benefits, opportunities for professional development, and the chance to work in one of the worldâs most exciting hospitality destinations. If you are ready to unlock a fulfilling career where passion meets excellence, we invite you to apply today!
Responsibility
- Oversee the daily operations of the ticketing system, ensuring accuracy, efficiency, and seamless functionality for guests and internal stakeholders.
- Monitor system performance, identify bottlenecks, and implement solutions to enhance user experience and operational workflows.
- Collaborate with IT, customer service, and marketing teams to integrate ticketing systems with other platforms and ensure data consistency.
- Troubleshoot technical issues, coordinate with vendors for system updates, and provide training to staff on ticketing system usage.
- Generate and analyze reports on ticket sales, system performance, and guest feedback to drive data-driven decision-making.
- Ensure compliance with company policies, industry regulations, and data security standards in all ticketing operations.
- Assist in the planning and execution of special events, promotions, and peak-season strategies to maximize revenue and guest satisfaction.
- Act as a liaison between guests and internal teams to resolve ticketing-related inquiries and escalations promptly.
Qualifications
- Bachelorâs degree in Hospitality Management, Business Administration, Information Technology, or a related field.
- Minimum of 2-3 years of experience in ticketing operations, hospitality, or a related role, preferably in a luxury resort or entertainment environment.
- Proficiency in ticketing software (e.g., Ticketmaster, Eventbrite, or custom hospitality systems) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Detail-oriented mindset with a proactive approach to problem-solving and process improvement.
- Ability to work in a fast-paced, high-pressure environment while maintaining a customer-centric focus.
- Familiarity with CRM systems, POS systems, or hospitality management software is an advantage.