job description
Join House, a leading name in luxury hospitality, as an Operations Executive in the vibrant heart of Bali. This is your opportunity to play a pivotal role in ensuring seamless daily operations, fostering cross-departmental collaboration, and delivering exceptional guest experiences in one of the world’s most sought-after tourist destinations.
As an Operations Executive, you will be the backbone of our outlet’s efficiency, overseeing service quality, optimizing workflows, and driving customer satisfaction. Your leadership will ensure that every guest interaction reflects the high standards of excellence that define our brand. Whether you’re coordinating with front-of-house teams, resolving operational challenges, or implementing process improvements, your work will directly contribute to the success of our premium hospitality services.
Bali’s dynamic tourism industry offers a unique environment where your operational expertise can thrive. With a focus on service excellence, teamwork, and innovation, this role is perfect for a detail-oriented professional passionate about creating unforgettable experiences for guests from around the globe.
Responsibility
- Oversee and streamline daily operations to ensure efficiency and adherence to company standards.
- Coordinate between departments (e.g., front desk, housekeeping, F&B) to maintain seamless service delivery.
- Monitor and enhance service quality, addressing guest feedback and resolving issues promptly.
- Assist in budgeting, inventory management, and resource allocation to optimize operational costs.
- Implement and enforce SOPs (Standard Operating Procedures) to maintain consistency in service excellence.
- Train, mentor, and supervise staff to uphold high performance and professionalism.
- Analyze operational data to identify trends, bottlenecks, and opportunities for improvement.
- Ensure compliance with health, safety, and hygiene regulations in all operational areas.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 3 years of experience in operations management within the hospitality or tourism industry.
- Proven leadership skills with the ability to manage and motivate cross-functional teams.
- Strong problem-solving and decision-making abilities in fast-paced environments.
- Excellent communication and interpersonal skills to liaise with guests, staff, and management.
- Proficiency in hospitality management software (e.g., PMS, POS) and Microsoft Office Suite.
- Familiarity with local tourism trends and regulatory requirements in Bali.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.