job description
Join Certis Security as an Operations Executive and play a pivotal role in ensuring seamless operations across our prestigious properties in Bali. This is a unique opportunity to lead a dynamic team, maintain high service standards, and contribute to the safety and satisfaction of our clients and guests.
As an Operations Executive, you will oversee daily operations, manage staff, and ensure compliance with safety and quality standards. Your leadership will be instrumental in maintaining the reputation of Certis Security as a trusted provider of security and property management services.
If you are a proactive, detail-oriented professional with a passion for excellence, we invite you to apply and become part of our growing team in Bali.
Responsibility
- Oversee daily operations, including staff management, cleaning schedules, and maintenance activities.
- Ensure compliance with safety, security, and service quality standards across all properties.
- Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
- Conduct regular inspections and audits to identify areas for improvement and ensure adherence to company standards.
- Coordinate with internal teams and external vendors to ensure smooth and timely service delivery.
- Manage staff training and development programs to enhance skills and performance.
- Prepare and present operational reports to senior management, highlighting key metrics and performance indicators.
- Address and resolve any operational issues or customer complaints in a timely and professional manner.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 3 years of experience in operations management, preferably in the security or property management industry.
- Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, staff, and stakeholders.
- Proven ability to develop and implement operational policies and procedures.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Proficiency in Microsoft Office and operational management software.
- Fluency in English; knowledge of Indonesian is a plus.