job description
Join our dynamic team as an Operations & Customer Experience Executive and play a pivotal role in ensuring seamless day-to-day operations for our prestigious yacht broking office in Singapore. This position offers a unique opportunity to blend operational excellence with exceptional customer service, contributing to the growth and success of our business in the luxury maritime sector.
As the face of our operations, you will manage administrative tasks, coordinate client interactions, and ensure the highest standards of service delivery. Your organizational skills and customer-centric approach will be key in maintaining our reputation for excellence. If you thrive in a fast-paced environment and are passionate about delivering outstanding experiences, we invite you to apply.
This role is ideal for individuals who are detail-oriented, proactive, and eager to grow within a high-end industry. Enjoy a competitive salary, a collaborative work environment, and the chance to work with a global clientele in one of the most exciting sectors.
Responsibility
- Oversee daily administrative operations, including scheduling, documentation, and client correspondence.
- Act as the primary point of contact for clients, ensuring timely and professional communication.
- Coordinate logistics for yacht viewings, charters, and sales transactions.
- Maintain accurate records of client interactions, transactions, and operational activities.
- Collaborate with the sales and marketing teams to enhance customer engagement and satisfaction.
- Monitor and report on operational performance, identifying areas for improvement.
- Assist in the preparation of contracts, invoices, and other legal documents.
- Ensure compliance with industry regulations and company policies.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality, or a related field.
- Minimum of 2 years of experience in operations, customer service, or administrative roles.
- Excellent verbal and written communication skills in English.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of the yachting or luxury service industry is a plus.
- High level of professionalism and discretion when handling sensitive information.