job description
Join PT Millennium Indo Wisata Tours, a leading name in Bali’s thriving hospitality and tourism sector, as an Operations Coordinator/Executive with a focus on Mandarin-speaking markets. This is a unique opportunity to leverage your business-level Mandarin (HSK 4-5+) and English skills to drive seamless operations, client relations, and cross-cultural business development in one of the world’s most dynamic travel destinations.
In this role, you’ll act as the bridge between international clients, local partners, and internal teams, ensuring exceptional service delivery while optimizing logistical and administrative processes. Your expertise in Mandarin will be critical for negotiating with suppliers, resolving client inquiries, and expanding our reach in key Asian markets. Bali’s vibrant tourism hub offers an unparalleled work environment where professional growth meets tropical inspiration.
If you’re a detail-oriented, proactive professional with a passion for hospitality and a knack for multilingual communication, we’d love to hear from you. Competitive salary, career advancement, and the chance to work in paradise await!
Responsibility
- Coordinate daily operations for tourism services, including bookings, itineraries, and client logistics.
- Liaise with Mandarin-speaking clients, suppliers, and partners to ensure smooth service delivery and resolve inquiries.
- Negotiate contracts, rates, and terms with hotels, transport providers, and tour operators in Mandarin and English.
- Develop and maintain relationships with key stakeholders in Asian markets to expand business opportunities.
- Oversee administrative tasks such as documentation, reporting, and compliance with company and industry standards.
- Monitor operational performance metrics and implement improvements for efficiency and customer satisfaction.
- Assist in marketing initiatives targeted at Mandarin-speaking audiences, including content localization and campaign coordination.
- Provide on-the-ground support during client visits, ensuring high-quality experiences and addressing issues in real time.
Qualifications
- Fluency in Mandarin (HSK 4-5 or equivalent) and business-level English (written and verbal).
- Minimum 2 years of experience in operations, hospitality, tourism, or a related field.
- Proven ability to manage multiple tasks, prioritize deadlines, and work under pressure in a fast-paced environment.
- Strong negotiation, problem-solving, and interpersonal skills with a customer-centric approach.
- Proficiency in MS Office (Excel, Word) and familiarity with tourism management software is a plus.
- Knowledge of Bali’s tourism industry, local culture, and business practices is highly advantageous.
- Bachelor’s degree in Hospitality, Business Administration, Tourism, or a related discipline.
- Willingness to work flexible hours, including weekends/holidays, as required by operational needs.