job description
Join MGH Hospitality as an Operations Associate and become a key player in delivering exceptional guest experiences in Bali’s most prestigious hotel properties. This full-time role offers a unique opportunity to work in a dynamic, fast-paced environment where your passion for hospitality and operational excellence will shine.
As the face of our luxury hospitality brand, you will ensure seamless daily operations, from guest check-ins to resolving inquiries with professionalism and warmth. Your role is pivotal in maintaining the high standards that define MGH Hospitality, contributing to guest satisfaction and repeat business.
Based in the heart of Bali’s most sought-after destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a vibrant work culture, competitive compensation, and the chance to grow within a globally recognized hospitality leader.
Responsibility
- Provide exceptional customer service to guests, ensuring a memorable and seamless stay from arrival to departure.
- Manage front desk operations, including check-ins, check-outs, and reservations, with accuracy and efficiency.
- Address guest inquiries, concerns, and requests promptly, demonstrating problem-solving skills and a guest-first mindset.
- Coordinate with housekeeping, maintenance, and F&B teams to ensure operational harmony and timely service delivery.
- Maintain up-to-date knowledge of hotel services, local attractions, and promotions to provide personalized recommendations.
- Process payments, handle billing discrepancies, and ensure financial transactions are secure and accurate.
- Assist in training and onboarding new staff to uphold company standards and service excellence.
- Monitor guest feedback and implement improvements to enhance overall satisfaction and loyalty.
Qualifications
- A minimum of 1-2 years of experience in hotel operations, front desk, or a similar customer-facing role.
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Proven ability to multitask in a fast-paced environment while maintaining composure under pressure.
- Proficiency in hotel management software (e.g., Opera PMS, Cloudbeds) and Microsoft Office tools.
- A guest-centric approach with a passion for delivering high-quality service.
- Strong organizational skills and attention to detail in handling administrative tasks.
- Flexibility to work rotating shifts, including weekends and holidays, as required.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.