job description
Join a dynamic team as an International Tour Product & Operations Specialist and play a pivotal role in crafting unforgettable adventure experiences for global travelers. Based remotely in Bali, Indonesia, youâll collaborate with suppliers, manage bookings, and ensure seamless customer supportâall while contributing to the growth of a thriving tourism business.
This role is perfect for detail-oriented professionals with a passion for travel, strong organizational skills, and a knack for problem-solving. Youâll work in a fast-paced, multicultural environment, leveraging your expertise to enhance operational efficiency and customer satisfaction.
If youâre eager to shape exceptional travel experiences and thrive in a remote, flexible setting, this opportunity is for you.
Responsibility
- Develop and refine international tour packages, ensuring alignment with market trends and customer preferences.
- Coordinate with global suppliers, including hotels, transport providers, and activity vendors, to secure high-quality services at competitive rates.
- Manage end-to-end booking processes, from inquiries to confirmations, with meticulous attention to detail.
- Provide exceptional customer support, addressing inquiries, resolving issues, and ensuring a smooth travel experience.
- Monitor tour operations, troubleshoot logistical challenges, and implement improvements to enhance efficiency.
- Collaborate with marketing teams to create compelling tour descriptions and promotional materials.
- Track performance metrics, analyze customer feedback, and recommend adjustments to optimize tour offerings.
- Stay updated on travel regulations, visa requirements, and industry best practices to ensure compliance and customer satisfaction.
Qualifications
- Bachelorâs degree in Tourism, Hospitality, Business, or a related field (or equivalent experience).
- Proven experience in tour operations, travel coordination, or a similar role within the hospitality industry.
- Strong negotiation and supplier management skills, with a track record of building productive partnerships.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficiency in booking systems, CRM tools, and Microsoft Office/Google Workspace.
- Highly organized, with the ability to multitask and meet deadlines in a fast-paced environment.
- Problem-solving mindset and a proactive approach to addressing operational challenges.
- Passion for travel and a deep understanding of international tourism markets.