job description
Join PT Makan Padang Pakai Tangan as an Outlet Supervisor and lead the charge in delivering an exceptional dining experience in our vibrant Bali locations. This is your opportunity to be part of a growing brand that celebrates authentic Padang cuisine while fostering a supportive and dynamic work environment.
As the face of our restaurant, you’ll oversee daily operations, ensure top-tier customer service, and inspire a passionate team to uphold our high standards. With a competitive salary, career advancement opportunities, and a collaborative culture, this role is perfect for hospitality professionals eager to make their mark in Bali’s thriving culinary scene.
Whether you’re based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll play a key role in shaping memorable guest experiences while contributing to our mission of sharing Indonesia’s rich culinary heritage.
Responsibility
- Supervise and coordinate daily restaurant operations, ensuring smooth service and adherence to brand standards.
- Lead, train, and motivate staff to deliver exceptional customer service and maintain a positive work environment.
- Monitor inventory levels, place orders, and manage supplier relationships to ensure optimal stock availability.
- Handle customer inquiries, complaints, and feedback professionally, resolving issues to enhance satisfaction.
- Oversee cash handling, sales reporting, and financial transactions to ensure accuracy and compliance.
- Implement and enforce health, safety, and hygiene protocols in accordance with local regulations.
- Collaborate with the management team to develop and execute promotional strategies to drive customer engagement.
- Conduct regular performance evaluations and provide constructive feedback to team members.
Qualifications
- Minimum 2+ years of experience in a supervisory or managerial role within the hospitality or restaurant industry.
- Proven ability to lead teams, delegate tasks, and foster a collaborative work culture.
- Strong communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Familiarity with POS systems, inventory management, and basic financial reporting.
- Passion for customer service and a commitment to delivering high-quality dining experiences.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Knowledge of food safety standards and local health regulations is a plus.
- Problem-solving mindset with the ability to handle pressure and multitask effectively.