job description
Join Panalpina, a global leader in logistics and freight forwarding, as an Operations Assistant specializing in Sea Freight and Export Operations. Based in the vibrant regions of Bali, you will play a pivotal role in ensuring seamless export and ocean freight services for our esteemed clients. This position offers a dynamic work environment where your organizational skills and attention to detail will drive operational excellence.
As part of our dedicated team, you will collaborate with international partners, manage documentation, and coordinate shipments to meet strict deadlines. Your contributions will directly impact customer satisfaction and the efficiency of our supply chain operations. If you are passionate about logistics and thrive in a fast-paced setting, this is the perfect opportunity to grow your career with a renowned industry leader.
Responsibility
- Coordinate and monitor sea freight shipments from origin to destination, ensuring timely and cost-effective delivery.
- Prepare and verify export documentation, including bills of lading, commercial invoices, and customs declarations.
- Liaise with shipping lines, customs brokers, and internal teams to resolve operational challenges.
- Track and update shipment statuses in real-time using internal systems and provide regular reports to stakeholders.
- Assist in resolving discrepancies or delays in shipments, ensuring minimal disruption to client operations.
- Maintain accurate records of all transactions, including costs, schedules, and client communications.
- Support the team in optimizing freight routes and carrier selections to enhance service efficiency.
- Provide exceptional customer service by addressing inquiries and ensuring client requirements are met.
Qualifications
- Diploma or Bachelor's degree in Logistics, Supply Chain Management, or a related field.
- Minimum of 1-2 years of experience in freight forwarding, export operations, or a similar role.
- Strong knowledge of sea freight processes, customs regulations, and export documentation.
- Proficient in using logistics software and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication and interpersonal skills to interact with clients and stakeholders.
- Ability to work under pressure, meet tight deadlines, and manage multiple tasks efficiently.
- Detail-oriented with strong problem-solving skills and a proactive approach to challenges.
- Fluency in English; additional languages are a plus.