job description
Join SATS, a global leader in aviation and gateway services, as an Operations Assistant (Cabin Services) in the vibrant heart of Bali. This is your opportunity to play a pivotal role in delivering world-class in-flight catering and cabin solutions to premium airlines, ensuring seamless operations and exceptional passenger experiences.
Based in Denpasar, youâll work in a dynamic environment where precision, teamwork, and customer-centricity drive success. SATS is renowned for its innovation and commitment to excellence in aviation hospitality, making this role ideal for professionals passionate about service delivery in a high-impact industry.
As part of our team, youâll contribute to the efficient coordination of cabin services, from meal preparation to logistics, while adhering to strict aviation safety and quality standards. Whether youâre a seasoned operations professional or an aspiring hospitality expert, this role offers growth, stability, and the chance to be part of a brand trusted by airlines worldwide.
Responsibility
- Coordinate and monitor daily cabin service operations, including meal loading, inventory management, and equipment preparation.
- Ensure compliance with aviation safety, hygiene, and quality standards for all in-flight catering and cabin supplies.
- Liaise with airline representatives, ground staff, and internal teams to resolve operational issues and meet flight deadlines.
- Maintain accurate records of cabin service activities, including stock levels, delivery schedules, and service reports.
- Assist in the planning and execution of special catering requests for VIP or charter flights.
- Conduct pre-flight and post-flight inspections to verify service readiness and address discrepancies.
- Support continuous improvement initiatives to enhance efficiency and service quality in cabin operations.
- Adhere to SATSâ operational policies and industry regulations, including HACCP and ISO standards.
Qualifications
- Diploma or Bachelorâs degree in Hospitality, Aviation Management, Logistics, or a related field.
- Minimum 1-2 years of experience in operations, catering, or aviation services; fresh graduates with strong interest are encouraged to apply.
- Excellent organizational and time-management skills, with the ability to work under pressure in a fast-paced environment.
- Strong communication and interpersonal skills to collaborate with diverse teams and stakeholders.
- Proficiency in Microsoft Office (Excel, Word) and basic inventory management systems.
- Knowledge of aviation industry standards (e.g., IATA, HACCP) is a plus.
- Willingness to work flexible hours, including early mornings, evenings, weekends, and public holidays.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are advantageous.