job description
Join OYO, a global leader in hospitality technology, as an Operations Admin Intern in the vibrant heart of Bali! This is a unique opportunity to gain hands-on experience in a fast-paced, dynamic environment while contributing to the smooth operation of our properties across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As an Operations Admin Intern, you’ll play a crucial role in supporting our operations team, ensuring seamless guest experiences, and optimizing administrative processes. This paid internship offers a competitive monthly stipend of IDR 11,000,000 - 13,000,000, plus performance-based commissions, making it an excellent opportunity to earn while you learn. You’ll work alongside industry professionals, develop transferable skills, and build a strong foundation for your career in hospitality, operations, or administration.
Bali’s thriving tourism industry and OYO’s innovative approach to hospitality make this internship ideal for motivated individuals eager to make an impact. Whether you’re a student, recent graduate, or young professional, this role offers a perfect blend of learning, growth, and financial reward. Apply now and take the first step toward a rewarding career with OYO!
Responsibility
- Assist in coordinating daily operations across OYO properties in Bali, ensuring smooth check-ins, check-outs, and guest satisfaction.
- Support administrative tasks such as data entry, report generation, and documentation for property management.
- Collaborate with the operations team to monitor inventory, supplies, and maintenance requests for assigned properties.
- Liaise with housekeeping, front desk, and maintenance teams to resolve guest concerns and ensure operational efficiency.
- Assist in preparing performance reports, analyzing guest feedback, and implementing process improvements.
- Handle guest inquiries, complaints, and special requests via email, phone, or in-person with professionalism and empathy.
- Participate in team meetings, training sessions, and workshops to enhance your skills and knowledge of hospitality operations.
- Contribute to ad-hoc projects, such as event coordination, marketing support, or process optimization initiatives.
Qualifications
- Currently pursuing or recently completed a degree/diploma in Hospitality, Business Administration, or a related field.
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
- Excellent communication skills in English (written and verbal); proficiency in Bahasa Indonesia is a plus.
- Basic understanding of Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
- Detail-oriented with a proactive attitude and willingness to learn.
- Ability to work independently and collaboratively in a team setting.
- Prior experience in hospitality, customer service, or administration is advantageous but not required.
- Flexibility to work part-time hours, including weekends or evenings, as needed.