job description
Join PT Teknologi Gotong Royong as an Operational Support Specialist and play a pivotal role in ensuring the seamless daily operations of our premium villa portfolio in Bali. This is a unique opportunity to contribute to a dynamic team in one of the world's most sought-after travel destinations. You will be responsible for coordinating logistics, managing guest services, and maintaining operational excellence across our properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As part of our team, you will work closely with property managers, maintenance staff, and guest relations to deliver exceptional experiences. Your organizational skills and attention to detail will directly impact guest satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about hospitality and service excellence, this role is for you.
We offer a competitive salary, a collaborative work environment, and the chance to grow within a leading hospitality technology company. Apply now and take the next step in your career with us!
Responsibility
- Coordinate daily operational tasks across multiple villa properties to ensure smooth guest experiences.
- Liaise with property managers, housekeeping, and maintenance teams to address guest requests and resolve issues promptly.
- Monitor and manage inventory levels for villa amenities, ensuring timely restocking and quality control.
- Assist in scheduling and overseeing maintenance, repairs, and inspections to uphold property standards.
- Maintain accurate records of operational activities, guest feedback, and incident reports.
- Support the onboarding and training of new operational staff to ensure consistency in service delivery.
- Collaborate with the guest relations team to enhance service quality and implement improvements based on feedback.
- Ensure compliance with company policies, safety regulations, and local hospitality standards.
Qualifications
- Minimum of 1-2 years of experience in hospitality, property management, or operational support roles.
- Strong organizational and multitasking abilities with a keen eye for detail.
- Excellent communication skills in both English and Bahasa Indonesia.
- Proficient in using operational management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Problem-solving mindset with a proactive approach to addressing operational challenges.
- Customer-focused attitude with a passion for delivering high-quality service.
- Basic knowledge of health, safety, and compliance standards in hospitality.