job description
Join Aji Rangkai Isti as an Operational Manager and lead the success of our renowned Japanese restaurant!
We are seeking a dynamic and experienced Operational Manager to oversee daily operations, drive business growth, and ensure exceptional guest experiences. Based in Bali’s vibrant hospitality hubs, this role offers a unique opportunity to shape the future of our restaurant while working in a fast-paced, culturally rich environment.
As the Operational Manager, you will play a pivotal role in maintaining operational excellence, optimizing workflows, and fostering a high-performance team. If you have a passion for hospitality, leadership, and Japanese cuisine, we want to hear from you!
Responsibility
- Oversee daily restaurant operations, ensuring smooth service and adherence to brand standards.
- Lead, train, and motivate staff to deliver exceptional customer service and operational efficiency.
- Develop and implement strategies to drive revenue growth and enhance guest satisfaction.
- Monitor inventory, manage supplier relationships, and control costs to maximize profitability.
- Ensure compliance with health, safety, and hygiene regulations.
- Analyze performance metrics and implement improvements to optimize operations.
- Collaborate with the culinary team to maintain high food quality and presentation standards.
- Handle customer feedback and resolve issues promptly to uphold the restaurant’s reputation.
Qualifications
- Minimum 3 years of experience in restaurant management, preferably in Japanese or fine-dining establishments.
- Strong leadership and team management skills with a proven track record of staff development.
- Excellent communication and interpersonal abilities to engage with guests and team members.
- Proficiency in inventory management, cost control, and financial reporting.
- Knowledge of health and safety regulations in the hospitality industry.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Fluency in English and Indonesian; knowledge of Japanese is a plus.
- Passion for delivering outstanding guest experiences and driving business success.